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This type of infection allows hackers to remotely control your computer, steal critical system information and download and execute files. Unfortunately your machine has been compromised by a Zero Access Backdoor Trojan. Unfortunately your machine has been infected by a Zero Access infection which potentially can be pretty nasty so although it's possible to clean this please read the following advisory note: I need a little time to analyse your logs and will post a fix for you. I'm still getting web redirects, I am unable to access the internet etc. Please be as descriptive as possible e.g. The results will hopefully be very rewarding.Īs we go along please tell me how the computer is running now. I understand this may be frustrating but please stay with this topic until your machine is declared clean. Malware removal can be very long, complicated and may take multiple steps. I would strongly recommend you back up your personal data and folders before we begin. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions! Please save or print off these instructions. Please make sure you reply within 4 days to my responses, if there is no reply within 4 days, the topic will be closed and you will need to request the topic be reopened.At the top of your post, please click on the " Follow this topic" button and make sure that the " Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
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